What We Do

The CRS Merrill Difference

Our strength is personalized, friendly, competent service, served up with a strong dose of integrity. We make sure that you get the best value for your dollar, not just the best price. We build our business on referrals from our valued and happy customers. Proudly serving Albertans since 1957.


Clients Served
Average $$ Saved
Years Experience
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Ask us about our monthly draw from all referrals given.

Home & Auto

Our claims support demystifies the process.

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Business is hard, insuring them doesn't have to be.

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Don't leave home without it.

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Life & Health

Unexpected events are just ahead, be prepared.

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Why Should You Use an Insurance Broker?

Personal service from someone you know

We have decades of experience to ensure that you get a great deal on your insurance products, but there's more to it than that. Our service also includes risk assessment to ensure that your coverage is at a level that makes you feel secure, and that you are informed of exactly what your policies cover. If you do suffer an insured loss, we help you manage communication with your provider and the other parties' insurance companies. One local call puts you in touch with a person you know, who can advise you on the best course of action to protect your interests.

Deliver the best coverage for the price

Manage communications

Keep you in the loop

Advise you on best action

Assist or act as your advocate in the event of a claim

Our Team

Customer service is our priority

When you have a claim, you need knowledgable service and you need it fast. We return calls made during regular office hours the same day to make sure your claim is processed quickly and your questions are answered. The providers we partner with provide great value, but also great service - and we advocate on your behalf to ensure the best possible outcome.

Our Clients Say...

Beverly Salt, CIP CAIB

Having spent more than 35 years in the insurance industry, Bev’s experience and industry relationships play an integral role in her ability to assist our clients throughout the insurance process. In her free time she enjoys travelling, sailing, golfing and spending time with her husband, family and friends.

Elyshia Cheung, CAIB

Elyshia’s passion for building relationships with her clients is truly her key to success. She brings many years of insurance experience in varying roles to the brokerage, and can help clients with all of their insurance needs. Outside of the office Elyshia enjoys being active and traveling with her husband.

Diana Collins, BA
Personal Insurance Underwriter

Diana’s past experience as an underwriter for an insurer allows her to work diligently with the team for our customers. She loves to travel and experience new adventures with her kids, family and friends.

Kerri Bourne

Kerri’s background as a paralegal has made her a highly valued member of the team. Her attention to detail and ability to finish tasks precisely and efficiently has been a major asset in the office. Outside of work, Kerri keeps busy by coaching the next generation of all-star cheerleading superstars or spending time with her husband and their little dog Rossi.

Michelle Emerson, CIP
Sr. Personal Insurance Advisor

Michelle has worked in the insurance industry for the past 15 years in various roles, both within a brokerage and with direct writers. Her friendly demeanor combined with her experience enables her to assist customers to make insurance as painless as possible. In her spare time, she is passionate about expanding her knowledge and understanding of other cultures through her love of travel.

Navin Jayaram
Commercial Insurance Advisor

Navin’s insurance knowledge and reputation for being easy to deal with makes him the ideal person to handle all your personal insurance needs. Navin made the switch to insurance after working as an architect for many years. He is quick with a joke and brightens up the office with his positive attitude and the occasional offering of sweet treats to keep his co-workers happy.

Judy Wong

Judy’s smile comes through the phone lines when you call in – and assists all of us to make our job easier. In her spare time she is busy travelling with her husband, two children and looking after her new puppies.

Lucyna Pielak, B.Sc.
Personal Insurance Advisor

Lucyna made the move to insurance after working for several years in the oil and gas industry. She enjoys the fast-paced, customer-focused environment insurance has to offer and has a genuine desire to be as helpful as possible to all of our clients. In her spare time, Lucyna enjoys spending time with family and friends, mountain biking, hiking and road trips.

Lori Yeomans

Lori worked for an insurance company for over 10 years and then took time off to raise her family. She returned to the work force as office manager for a national insurance adjuster and loves spending time with her family, camping, reading and cooking.

CRS Merrill in Our Community

Giving back is a fundamental part of our culture
At CRS Merrill Insurance our team is committed to giving back to the community we live in. We donate a portion of our profits each year to a variety of charitable causes both locally and nationally.

Candian Cancer Society

Society for Treatment of Autism

Calgary Foodbank

Christmas Adpot-a-Family

100 Women Who Care

This year our team is taking a more active role in fundraising — we have entered the Calgary Marathon to raise funds in support of the Sagesse Domestic Violence Prevention Society. Every kilometer we run will raise money for women and families that have been impacted by domestic violence, empowering them with the resources they need to start fresh. Send us an email at info@cminsurance.ca for more information about sponsoring our team!